General Policy

Important information about our policies, cancellation terms, and general guidelines for your stay.

Cancellation Policy

  • No-shows: Will be charged the full booking amount including days not used resulting from late arrival or premature departure.
  • Payment: We charge the balance of your reservation upon arrival, unless you made a full deposit.
  • Deposit: A 30% non-refundable reservation deposit will be charged on the day of booking.
  • Refunds: For any exceptional requests for refunds a 10% administration fee will be applied.
  • Group Reservations: All group reservations (10 people and more) are required to pay a 50% deposit at the time of booking (no refunds accepted).

General Policy

Check-in & Check-out

  • Check-in: from 14:00 - 22:00 / earlier or later check in possible upon request
  • Check-out: before 11:00 / late check out extra charge from $30 / free luggage storage is available

Payment Policy

  • Prepayment: The Deposit of the reservation will be charged on the day of booking.
  • Please note, if cancelled, modified or in case of no-show, the Deposit of the reservation is not refundable.
  • Payment: The balance of the reservation will be charged upon arrival preferably cash in USD or local currency.
  • Prices of accommodation do not include any meal or extra activities except complimentary breakfast.

Children and Extra Beds

Free! One child under 2 years stays free of charge in a child's cot/crib, upon request.

Damage to Hotel Property

The Hotel reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Hotel's property or structure.

Safety and Security

For the convenience of the Guest safety safe is provided in the room to store any valuables and each room has a lock.

The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other property from either the hotel room or the locker or any other part of the hotel for any cause whatsoever including theft of pilferage.

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